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Beware of Customs4u. I ordered a custom video from Candy Charms and waited 2 weeks for my video. Nothing. So I e-mailed them on status, they said give it a few more days. So I did. Still nothing. So I asked for my money back. They said no, order a video from a different model. I said hell no, I don't want another model, give me my damn money back. They refused and said if I did a chargeback they'd ban me from the site. I said I don't care, give me my money back. They stopped responding to my emails so I had to contact my bank and dispute the charge. I won the case and got my money back.Buyer beware. They don't hold their models accountable and then refuse to refund money with the models don't follow through.